Human Resources

Do You Have a Culture of Success?

"The customer-focused company puts people first in every aspect of company operation.  They build a culture of engaged, happy, and fulfilled employees that deliver superior customer service and propel the organization to new heights.  In contrast an operations-focused company develops a culture based on systems, procedures, and control."

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The High Cost of Low Performers

"There is a high cost to keeping low performers on your payroll. Their productivity is lower. Other workers have to take up the slack. These higher performers can accommodate the poor performer to an extent. Then resentment and fatigue set in and morale often declines....Can your company afford to keep its low performers? Do you have a strategy to encourage and support high performers to even greater heights while working with low performers to move them up or out?"

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